Privacy Policy
We only collect what you choose to send us, we use it to answer you, and we never sell it.
Effective August 1, 2026
Who we are
This policy explains how Massive Pack Solutions (“MPS”, “we”) handles personal information collected through this website. Our mailing address is 2345 Via Inspirada, STE 100, PMB 280, Henderson, Nevada 89044, USA.
What we collect
When you use the contact form, we receive what you enter: your name, email address, and optionally your company, phone number and project details. When you use the site assistant chat, we receive the messages you type, including any contact details you include in them. We also collect anonymous, aggregate visit statistics (such as pages viewed, referring site, country and device type) that do not identify you. Your IP address is used briefly to prevent spam and abuse and is not stored with your enquiry.
How we use it
We use your information to reply to your enquiry, prepare quotes, and follow up on projects you ask us about. Contact form submissions and chat conversations are emailed to our team so a person can respond. If you share contact details in the chat, our team is notified so we can reach out. We do not use your information for advertising and we do not sell or rent it to anyone.
Service providers
We use a small number of providers to run this website: Vercel (hosting and anonymous visit statistics), Resend (delivering form and chat emails to our team), and Anthropic and OpenRouter (the AI models that power the site assistant chat). They process information only to provide these services to us. Some of these providers are based in the United States, so your information may be processed there.
Cookies
This website does not use advertising or tracking cookies. The only cookie it may set is NEXT_LOCALE, which remembers whether you chose English or Spanish. It is strictly necessary for the site to work and expires when you close your browser. Our visit statistics are collected without cookies.
How long we keep it
We keep enquiries and chat conversations for 2 years from our last contact with you, or longer if they become part of an ongoing business relationship, and then delete them.
Your rights
Depending on where you live, you may have the right to ask what personal information we hold about you, to have it corrected or deleted, to object to or restrict how we use it, and to receive a copy of it. You can make any of these requests by contacting us using the details below. We will not treat you differently for exercising these rights. If you are in the EU or UK, you may also complain to your local data protection authority.
Children
This website is intended for businesses and is not directed at children. We do not knowingly collect personal information from anyone under 16.
Changes to this policy
We may update this policy from time to time. The effective date at the top of this page shows when it was last changed.
Contact us
For any privacy question or request, email info@massivepacksolutions.com or write to us at the address above.